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  Contact Center Solutions  

Cardisoft offers Contact Center solutions to apply in any popular telephony and I.T. systems environment. Our solutions are designed to operate on either large multi-site contact centers or small and medium sized call centers based on our customers' requirements. These are modular, flexible and scalable systems focused to provide customer service level, quality monitoring, contact center visibility and sales productivity. Cardisoft is a technology partner of global leaders in the contact centre industry certified to install, deploy and train the ideal contact centre platforms for every customer demand.

  


  Aheeva Contact Center Suite

Aheeva CCS (www.aheeva.com) provides a complete range of tools for inbound call center and outbound telemarketing. The features are entirely customizable and fully integrated into a single platform that is accessible from anywhere through an Internet browser. Depending on your business needs, you can get interactive voice response, predictive dialer, skill based routing scripts and IVR custom menus. All Aheeva solutions come with 100% digital recording, real-time monitoring and complete statistics.



  Verint Witness Impact 360 platform

Verint Witness Actionable Solutions (www.verint.com) award-winning contact center platform, enhance the quality of your customer-focused operations, with innovative products built by the leaders in contact center performance and analytic technology, plus world-class delivery, service, and support. Verint Witness Actionable Solutions offers Impact 360 and Impact 360 Express platform to help call centers, multimedia contact centers and public safety organizations with workforce optimization, recording, and a wide range of other customer-focused activities. Impact 360 can hel­p organizations gai­n unprecedented visibility into performance, operations, and customer intelligence across the enterprise. By capturing information on workforce performance, customer interactions, customer service processes, and customer loyalty, Impact 360 Workforce Optimization can help your contact center change processes, adjust staffing, and make other decisions that may impact the cost and quality of the customer experience.




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