Cardisoft offers Contact Center solutions to apply in
any popular telephony and I.T. systems environment. Our solutions are
to operate on either large multi-site contact centers or small and
call centers based on our customers' requirements. These are modular,
and scalable systems focused to provide customer service level, quality
monitoring, contact center visibility and sales productivity. Cardisoft
is a technology partner of global leaders in the contact centre
industry certified to install, deploy and train the ideal contact
platforms for every customer demand.
Aheeva Contact Center Suite
Aheeva CCS (www.aheeva.com) provides a complete range of tools for inbound call center and outbound telemarketing. The features are entirely customizable and fully integrated into a single platform that is accessible from anywhere through an Internet browser. Depending on your business needs, you can get interactive voice response, predictive dialer, skill based routing scripts and IVR custom menus. All Aheeva solutions come with 100% digital recording, real-time monitoring and complete statistics.
Verint Witness Impact 360 platform
Verint Witness Actionable Solutions (www.verint.com) award-winning contact center platform, enhance the quality of your customer-focused operations, with innovative products built by the leaders in contact center performance and analytic technology, plus world-class delivery, service, and support. Verint Witness Actionable Solutions offers Impact 360 and Impact 360 Express platform to help call centers, multimedia contact centers and public safety organizations with workforce optimization, recording, and a wide range of other customer-focused activities. Impact 360 can help organizations gain unprecedented visibility into performance, operations, and customer intelligence across the enterprise. By capturing information on workforce performance, customer interactions, customer service processes, and customer loyalty, Impact 360 Workforce Optimization can help your contact center change processes, adjust staffing, and make other decisions that may impact the cost and quality of the customer experience.